• All warranty coverage follows manufacturer’s warranty terms

• Warranty period varies depending on product category and brand

• Warranty covers manufacturing defects only

• Warranty does not cover:

  • Physical damage after purchase

  • Misuse or improper handling

  • Normal wear and tear

  • Electrical surge damage (unless stated by brand)

• Customers are encouraged to check products before payment

• Once payment is made, it is considered final confirmation of purchase

• No return due to change of mind after purchase

Returns or exchanges are only accepted for:

• Manufacturing defects (confirmed by technician/brand)

• Wrong item delivered by our store

• Missing parts upon delivery (must report immediately)

Return/exchange requests must be made within:

• 24–48 hours for visible defects or missing items

• Subject to product category (some items may differ)

The following items are not eligible for return/exchange:

• Clearance / Display / Sale items

• Used or assembled furniture

• Electrical appliances after installation or usage

• Personal-use items (e.g. mattresses once unpacked)

• Items damaged due to customer handling

• Customers must inspect goods upon delivery

• Any damage must be reported immediately at the point of delivery

• Claims made after delivery acceptance may not be accepted

• Contact our Support team via WhatsApp

• Provide:

• Proof of purchase (receipt/invoice)

• Photos or video of the issue

• We will assist in checking with the supplier/brand

• Repair or replacement depends on manufacturer approval

Refunds are only applicable if:

• Item is confirmed faulty and cannot be replaced

• Supplier approves refund (if applicable)

• Refund method depends on original payment method or store agreement

• Processing time may vary depending on supplier response

• Tecco Borong acts as a retailer; final warranty is subject to brand policy

• We always aim to assist customers fairly and resolve issues quickly

• Please keep your receipt/invoice for all warranty claims